Our growth, both internally and with our clients, is nurtured by our brand pillars. They guide and define how we work and the approach we take when building partnerships.
We are approachable at all levels. We consider all aspects before making decisions and attempt to provide a win/win result in each situation.
We design positions based on the needs of our clients and complement them with an individual’s skill set. We train and build on that skill set to ensure the success of each team member and client project. Employees are encouraged to share suggestions for the work that affects them and the other members of the organization.
...and is entrusted to resolve any request or problem a customer may have. They are dedicated to create a work environment of teamwork through cross training so the needs of our customers and each other are met.
We recognize the importance of our customers. Any customer call is an opportunity to serve, impress and show how we genuinely care. We want each encounter with a customer be a positive experience.
...in all that we do. We invest significantly in ongoing training of our evaluators and staff members to assure their continued growth and the quality of our services. Knowledge is a key factor in exceeding our customer’s expectations.
...are key components for our clients and our organization. Our true measure of success is when our customer succeeds in closing on more business and strengthening customer relationships.
...at every encounter. We partner to develop personalized development tools for our customers, employees, and evaluators.
…about each other, our customers, the quality of our product and our reputation. It is everyone’s responsibility to engage, support and own this credo.
Each member of our team, from our administrative team to our owner, develops relationships with our customers. Our company credo is “We Genuinely Care” and we will show you just how much every step of the way.
Our clients love us. Here's a quote from a happy client of ours.
I wanted to share some great feedback that I received from my Sales Manager. She received an “In the Moment” shop call yesterday afternoon and had her review with the shopper this morning. She said that it was the most insightful feedback she has received in a very long time and the shopper had some amazing ideas for how to hit some of the key points in a shop evaluation. She took some great notes and is excited to implement this advice she received. The shopper comes from the hotel sales world so it was very refreshing hearing her point of view on the shop call system and how of course every client is different and you don’t want to come off too scripted. She said she scores heavily based on rapport and the flow of the conversation and she will make specific notes in the comments regarding this – which I know is a hot button for myself and for Allison. I just wanted to let you know we definitely appreciate the In the Moment shops and my Sales Manager actually wishes she could have that for every shop.