Our products and services are designed with you, our clients, in mind. The ShopTalk20/20 Team offers a personalized approach by offering the following:
Our strong history of working with senior living communities for over a decade has given us the experience and comprehensive understanding of the senior living industry to provide a partnership focused on achieving your goals. After reviewing your needs and the strengths of your staff, our team of experts will customize an evaluation tool designed around these needs.
Since 1988, ShopTalk20/20 has partnered with members of the hospitality industry to develop and strengthen the skills of sales managers. In order to best cater to the needs of the ever‐evolving hospitality sales industry, our evaluators, trainers, and administrators combine their own unique skill sets with many years of practical experience in hotel sales management.
ShopTalk20/20 evaluation programs will tell you exactly how your customers experience your brand. Why are some associates more effective than others? Why would your customers choose you or a competitor? We bring you concrete, detailed answers to the questions you have about your business.
Are your managers achieving their full potential on sales inquiries? Our evaluations assess their skills from qualifying through correspondence.
We know that you are often curious what your competitors might be quoting...Do they fade easily? Do they offer concessions? What do they charge for meeting room rental? Our evaluators will contact the competitor hotels that you specify and retrieve their rates, concessions, written correspondence and other key criteria that your hotel requests.
Let us help you measure your sales managers’ availability.
Do you receive most of your inquiries from all electronic channels? Let us uncover how your electronic leads are being handled.
ShopTalk20/20’s Visionary Training Classes are designed to assist sales personnel in understanding how to be successful with customers in reactive sales situations. The course content can be customized to meet your exact sales initiatives.
Immediate one-on-one coaching with feedback of your manager’s sales presentation!
Coaching based on established benchmark score set by each customer.
Does your team shine on every inquiry? If the answer is no, let us help raise their level of selling!
Our dynamic reporting, including dashboards, progression reports and more, offers comprehensive data that outlines our findings through the evaluation process. The results offer overviews and detailed summaries for all levels of management. These reports help you recognize strengths and analyze areas of opportunity to take your teams sales presentations to the next level.