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Solutions

Through sales training, real-time coaching and benchmarking, we deliver Authentic Insight.

Senior Living Sales

Hospitality Sales

Evaluation Products

Performance Benchmarking

How We Help Our Clients

We focus on your needs with a personalized approach. Here’s what we do:

  • Understand Your Goals: We connect with you to tailor programs that fit your objectives.
  • Enhance Sales Training: We create programs that boost your sales training and initiatives.
  • Support Your Success: We help you surpass your sales targets and production goals.
  • Maximize Team Potential: We identify your team’s strengths and provide targeted coaching and training.

How we can help you.

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Senior Living

Senior Living Sales

Over 30 Years of Senior Living Sales Expertise

We help communities grow with targeted insights and proven strategies.

  • With our proven Competitive Market Intelligence we provide in-depth market research designed to give your community a competitive edge. Know your market. Stand apart.
  • Our aim is to help you understand and measure your customer’s experience against your objectives. We assess every step of the customer journey from first contact to follow-up and provide detailed feedback.
  • With One on One Sales Coaching we deliver In the Moment, authentic insight and development for real salespeople.
  • We cover all levels of senior living—independent living, assisted living, skilled nursing, memory care, and rehabilitation. Our evaluations include electronic leads, phone calls, on-site interactions and property information data collection.
  • Our customized reports provide detailed insights into your operations and those of your competitors, giving you valuable market information.
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Hospitality

Hospitality Sales

Ready to grow your team’s skills and boost your hotel’s bottom line? Start with benchmarking + training that empowers your team to sell the value your hotel truly offers.

  • Shift the focus to value – Train your team to articulate the why behind what you offer. It's not just about the room, it's about the experience. Create emotional connections with guests by understanding what they truly need.
  • Know your benchmarks – Get clear on where you stand in the market. Where are you excelling? Where are you falling short? Measure, assess, and set goals that push your team to exceed expectations.
  • Invest in continuous learning – Sales is a skill, and like any skill, it’s built over time. Regular training, feedback loops, and real-time coaching are key to developing high-performance sales staff.
  • Comprehensive Reporting - Our detailed reports cover everything from initial inquiry to follow-up and can also include competitor insights for valuable market intelligence.
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Evaluation

Evaluation Products

ShopTalk20/20 evaluation programs give you a clear picture of how your customers experience your brand. We identify why some team members perform better than others and reveal why customers might choose you or your competitors. Our detailed insights provide concrete answers to your business questions.

Sales Evaluations

Gain Clarity on Your Path: We assess your sales team’s current status with our experienced Sales Performance Experts. Maximize Your sellers’ sales potential. Ensure your managers are fully optimizing their sales inquiries. Our evaluations cover their skills from initial qualification to follow-up.

"Market Pulse" Competitive Hospitality Evaluations

Stay Ahead of the Competition. Strengthen your strategy with market insights. Powerful market intelligence allows you to uncover competitor tactics and identify key revenue opportunities to stay ahead of the curve.

Competitive Market Analysis for Senior Living Intelligence

Know your market. In-depth research to give your community a clear advantage - know your market, stand apart.

Take No Message Evaluations

Track Your Sales Managers’ Availability. We’ll help you monitor your team's availability for customers.

Electronic Requests for Information/Proposals

Optimize Your Electronic Leads Are you getting most of your inquiries online? We’ll reveal how these leads are managed.

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Benchmark Performance

ROI-Driven Benchmarks

Our robust reporting delivers real-time insights through dynamic dashboards and progress updates. Designed for all management levels, these reports highlight strengths, uncover opportunities, and track trends—empowering targeted coaching and skill development that drives revenue growth.

Dashboard Graphs
Benchmark Preformance Summary